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Managing People - No One Shows You What To Do
Imagine the following scenario - you pay a visit to your doctor one day and in the course of the conversation he or she lets it slip that they have no formal medical qualification. However, everything's okay because they've been involved in the "doctoring" business for years, had lots of experience and have read several books on the subject; I bet you'd be out of there like a shot.
Imagine another situation where you're looking to employ an auto mechanic to look after your company vehicles. One applicant tells you how good they are at fixing cars and trucks. Been doing it for years, the only thing is that they haven't served an apprenticeship or had any other form of formal training. Would you give them the job, of course you wouldn't.
So why, why, why do so many organisations trust their most important and most expensive asset - their employees - to someone who's had no training in how to deal with people? And many Business owners and mangers experience huge difficulty in managing people because they've never been show how to do it.
People most often get promoted into a manager's job because they know the business they're in and they know the products and the industry. Sometimes they also get promoted because they get on with the team and ironically, in some cases, because they don't. (Some senior managers believe that you shouldn't promote someone who is too "close" to the team)
When appointing a manager organisations traditionally look for someone who can do all the "management" things. All the technical skills to do the job such as planning, cost control, resource allocation, interviewing, solving problems and dealing with customers.
Management training in many organisations usually addresses the activities listed above. Managers go on courses for time management, report writing and health and safety issues amongst others. However none of these activities helps the manager to motivate their team.
Before you start writing to me I'm aware that some organisations are running courses on leadership skills and management of change; more "people skills" type of programmes. I know this because I'm running some of these courses. However, I also know that the people who come on these courses are often hearing for the first time, about how to motivate their people. Some of them have been managers for over twenty years and have never had any people skills training.
It's often just taken for granted by senior managers in an organisation that managers will have the "natural" skills to motivate, coach, give feedback and get the best out of their people. Tiger Woods has the natural skill to play golf but he's been listening to trainers and coaches for years and he still does.
I didn't get any training when I started as a manager, I was left to get on with it and find out how to motivate my team. It worked out okay for the first few years but it was only until I started formal studies in motivation techniques at the Open University in the UK that my management success really took off. I've been reading books and studying successful managers for twenty-five years. If you want to make your life easier - I suggest you do the same.
Discover how you can generate more business by motivating your team! Alan Fairweather is the author of "How to get More Sales by Motivating Your Team" This book is packed with practical things you can do to get the best out of your people. Visit http://www.howtogetmoresales.com
Marketing Miracle: Outsource Your Creative Services
The current economy is causing most companies to tighten their belts. With limited staffing and a restricted budget, how do you continue to promote your business? The simple solution is the occasional or ongoing use of outside resources such as graphic designers, writers, webmasters, and other creative talent.
Group Discussion Guidelines
DISCUSSION METHODS: There are two basic types of discussion methods; the conference method and the workshop method. The conference method involves meetings of staff members, usually from the same organization, and is convened to pass on information, communicate management policies or decisions, or to solve organizational problems.
Phone Sex is Bad for Business
On August 3rd/2005, Reuters reported that a German man had colluded with a phone sex operator to defraud his employer's company out of approximately 16,000 Euro or almost 20,000 US dollars, by making 160 phone calls over a year and a half from work. He apparently split the profits 50/50 with the phone sex operator.
Auditing Improves Effective Planning
Speak of operations assessment, and we'll hear its significant value. Speak of an audit, and we'll run for the nearest emergency exit.
The 10 Realities of Change
I've seen several articles that begin with lines like "the only constant today is change." I assert that change that is constant can't really be called change.
Employees - Treat Them the Way They Expect to be Treated
When you have to deal with one of your team who's complaining to you, rather than allowing your negative programmes to take over, get your thinking part in gear and try to see the situation the way they see it. You don't necessarily have to agree with them but perhaps you can empathise with their point of view.
Tales from the Corporate Frontlines: Ideas for Everyday Training
This article relates to the Training competency, commonly evaluated in employee satisfaction surveys. It tells the story of a group of team leaders who worked together to find ways to use information sharing and communication to provide valuable employee training.
3 Reasons Why CRM Strategies Fail
Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail.
The 70% Solution: Practical Testing and Version Control
"What do you mean you need to push back the launch date?" Says the CEO. Says the CFO.
Getting to Consensus
The need to get people in an organization to pull together comes out often in discussions about communication.Let's think of it as getting to consensus, to roll a bunch of similar issues into one ball.
Never Wrestle with a PIG
The business books at the library and book stores fill many shelves. Some authors tend to run a little long at the keyboard.
Top Ten Tips About Communicating with Your Employees Effectively
Communication is the basis of who you are as a manager/leader in business. The rules are simple and the good news is that you can learn them and develop your skills.
Todays Employees and Their New Needs: What You Need to Know
Today's employees are not only interested in security or in pay and fringe benefits. They are often placing increased value on being recognized and involved in reaching personal growth goals.
Talent Recruitment Challenges of High Technology Companies
As a result of the dot com meltdown and the decline of the NASDAQ in 2001, many organizations had no alternatives but to lay off many talented IT professionals. Currently, the pool of available talent in the labour market is large.
Why Businesses Fail - And What You Can Do About It!
Have you unintentionally set your business up for failure?No one sets out to fail! Most business owners read all the statistics (maybe more than once) before they open their doors. Many know the reasons why businesses fail.
Character: Is It Necessary In Leadership? (Part One)
We know character when we see it, but what exactly is it? How do we define it? What role does it play in our getting results as leaders? What role does character play in our careers?In this two part article, I'll explore these questions and give tips on using character to get results and build your career.A key function of character in leadership is to engender trust in people, and the function of their trust is to have them take action for results.
Time for Change - Clearing the First Hurdle
"Here is Edward Bear, coming downstairs now, bump, bump, bump on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it.
Tales From the Corporate Frontlines: Team Dynamics and Communication
This article relates to the Team Dynamics competency, which evaluates interpersonal communication, cooperation, and productivity between members of a single team, group, or department within your organization. In today's marketplace, in order for organizations to operate efficiently, it is essential that they understand how to create and utilize effective work teams at all levels of the organization.
Data Delivers Credibility
Over the past couple of days I've been setting up visitor counters, so people in another organization can accurately count the number of people who visit their event.They got the idea (and the counters) from an association I belong to, and they, too, are learning how data delivers credibility.
He Hate Me: Turning Their Bad Attitude Into Your Great Results
"He Hate Me" was the nickname of Rod Smart, a leading rusher in 2002 for the Las Vegas Outlaws of the now defunct XFL pro football league. Looking for an edge, the XFL allowed players to put nicknames on their uniforms.
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