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Management Information

Why Saying Well Done Works


Encouraged by the recognition, Sarah Lewsiton went home from work that day, full of self-belief and wonder that she had made the leap at last. In her last job, she had always felt that she was unsuitable, in fact below par, for the place.

Customer Focus - Just 5 SimpleThings You Need to Think About


You can boil down the difference between successful businesses and the rest in how they work with their customers, in just five areas.So, what does this mean? What They WantSelling what your customers really want is just critical.

Performance Management - By Assuming Nothing


Unhappy as Jenny undoubtedly was, she held on very tightly to her job. After all, she had worked her way up over the years to the supervisory role she was in - and she wasn't going to let go.

Solve Problems Permanently - Ask WHY


As Albert Einstein said:-"The significant problems we face today, cannot be solved at the same level of thinking we were at when we created them."Problems don't go away unless you get to the cause - the source of them.

Agendas Make Meetings Productive


Having an agenda template that works well for you, week in, week out, creates a consistency which gets your people bought into the process. Delivering an efficiency and effectiveness which makes the most of the valuable time you have together.

Top Ten Tips for Outstanding Customer Service


Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.

Resolving Needs - What Your Employees Wish For!


For your people, they want to do a great job - no, really, despite your experiences, they do. And what might seem to 'the management' the important things, just don't stack in the day-to-day reality of the workplace.

Prioritise Your Day - Keep Focus - Win!


Whether you run your own business or manage a team, there are times when things don't go to plan. Like:-Your key people don't show up.

Future Business Success - What Does Good Look Like?


When you know you need to shift up a gear, in any area of your business (or your life for that matter), it's really important to have a vivid representation of what you are seeking.Some call these "Goals", others "Visions" and yet more describe it as a "Mission".

Management - Mary Poppins Style!


Mary Poppins describes a style of management which has for too long been hidden in many businesses and organisations.Think about it.

When Politics Prevent Innovation - Or? Still Fighting Battles and Losing Wars


The objective is to beat the competition and make money. Everything a business organization does should be focused on that simple objective, with interpretation through various Vision and Mission Statements.

Budgets that Damage - The Downsides of Making the Numbers


In my organisational career, I had budgets from the age of 22 to 47. I lived and breathed them and many times, budgets, the gospel that they were, caused havoc, albeit within the corporate retailer framework that I worked.

5 Questions Great Managers Ask (and they arent hard!)


However hard we try, we seem to make life more difficult for ourselves; more challenging; more complex. Yet it needn't be so.

3 Simple Things the Best Managers Do - And You Can Too!


If it's so simple, why don't managers all over the globe get this right, every time? Well, because it's so simple, it seems too easy, so busy managers squeeze a lot more in, time after time. And that makes things much more complex - just the way a manager should be.

Time-Wasting Problems - One Question to Move You Forward


In any organisation, progress is frequently impaired by the time taken up to resolve problems that occur again and again - usually with people's performance (or not!). At a macro level, there could just seem to be 'lots of problems', which is a symptom in itself.

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