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Best Practices Plan: Dissemination of a Great Idea


Good news spreads quickly News of the invention of the wheel must have traveled in every direction as quickly as horse or camel could run. Those who learned of its advantages over the litter and the sledge adopted it right away.

Building Bridges of Communication


Building a 'bridge of understanding' between parties is fundamental if your business communication is to succeed. If you are a consultant to a client, or a salesperson attempting a closer relationship with your customer, here are five techniques that help achieve just that.

The Seven Essentials of Business Communication


There are seven essential elements to successful business communication:StructureClarityConsistencyMediumRelevancyPrimacy/RecencyPsychological Rule of 72If you are going to communicate effectively in business it is essential that you have a solid grasp of these seven elements.So let's look at each in turn.

Minimising Conflict With Effective Communication


Did you know there are 5 types of communication that lead to conflict? Let's look at them..

Assertive Communication - 6 Tips For Effective Use


What IS assertive communication? Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others.

The Power in Praising People


One of the keys to success is to have successful relationships. We are not islands and we don't get to the top by ourselves.

Finding the Right Way to Motivate Your Employees


Fear, Incentives and GrowthZig Ziglar says that there are three main ways to motivate people in general and employees specifically. They are fear, incentives and growth.

Managing Workplace Conflicts


Kinds of Workplace ConflictsLet's start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace.

Increasing Employee Retention Through Employee Engagement


You've seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason.

Examining the Relationship Between Employee Satisfaction and Customer Satisfaction


Researchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability.

3 Innovation Keys - Do Your Innovative Efforts Need More Power?


Recently, I attended a webinar with nearly 400 other Chief Learning Officers - during one polling period, we were asked what primary driving force pushes organization-wide or individual innovation - the majority agreed that leadership is that force.Indeed, those CLOs agreed innovation was the most important quality their organizations desire in teams, individuals and leaders.

Can You Sleep While The Wind Blows?


Let me repeat a story I heard many years ago that has stuck with me throughout my life. The lessons from this fable are many and have been applied to a variety of areas of my life.

Three Professional Services Resolutions for 2005


With client expectations higher than ever before, and the gradual industry recovery ahead, consulting firms will need to focus more than ever on carefully identifying and serving the right clients.Based on a recent interview with Brad Smith, VP of Research at Kennedy Information Inc.

Five Strategies for Profitable Services Growth


In today's era of Professional and IT Services competition and consolidation, some small to medium-sized companies are proudly delivering 20%-50% annual growth.Unfortunately, the vast majority of firms have experienced two consecutive years of fee erosion, commoditization, client defection, and company identity crises.

Why Management Kills Creativity


Ten or so years ago, an international consultant, specializing in employee involvement and team development, published a story relating to workplace communication that is heartwarming and damning at the same time. In 1981, Peter Grazer was working as the project engineer on a construction project to modernize a silicon manufacturing facility in St.

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