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ISO 9001 and Total Quality Management
Total Quality ManagementTotal Quality Management, or TQM, has become one of the most frequently discussed topics in current business literature. Because of the competitive pressures created by Japanese companies, quality became a competitive weapon in the 1980s in most industries.
Counseling Interviews for the Marginal Employee
ACTIVE LISTENING: The most frequent cause of failure in therapeutic counseling interviews is the interviewer's tendency to talk too much. Numerous studies have shown that in counseling interviews the average manager will talk as much as 85 percent of the time.
How to Make the Best of it - Take Your Weather with You
I once worked in a place where there were three lines of words, placed just before employees went from backshop to front of shop. These said:-Smile!Remember - you represent your CompanyDelight your customers.
A Leadership Lesson: Two Guys With Guns
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.
Performance Management - Getting The Most Out of Your Employees
Managing for Best PerformanceIn it's simplest form, performance management is a common sense set of discussions that make sure people are clear about what they need to do, have the support to do it and get open and honest feedback on their performance.Any performance management process should answer 4 important questions for your employees:· Direction: What do I need to do and how well? · Feedback: How am I doing? · Rewards: What happens when I do well? · Support/Development: What happens when I need/want help?Lets look more closely at each of these:DirectionEmployees are not mind readers.
Tales from the Corporate Frontlines: A New Managers Tale
This article relates to the Manager/Supervisor competency, commonly evaluated in employee satisfaction surveys. This competency evaluates an employee's feelings regarding their direct manager or supervisor.
The Challenges of Human Resource Management
IntroductionThe role of the Human Resource Manager is evolving with the change in competitive market environment and the realization that Human Resource Management must play a more strategic role in the success of an organization. Organizations that do not put their emphasis on attracting and retaining talents may find themselves in dire consequences, as their competitors may be outplaying them in the strategic employment of their human resources.
Keeping Team Meetings Vibrant
Meetings can be the life-blood of an organisation or the death.It all depends how you approach them.
The Power of "Ask"
For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems.
Knowing versus Doing - Execution In The Workplace
Have you ever worked with someone who always seemed to have the answers; who always seemed to know what should be done; who could always quote the experts view on a certain situation, but for some reason, just couldn't perform as expected?Working with a client last month I was struck by the fact that my client was already very knowledgeable about the issue that we were discussing. As we talked through the situation it was clear to me that my client was well read on this subject.
Loyalty, Motivation And Work-Life Balance
Managers who aren't loyal to their people can't expect loyalty in return. Companies that complain about employee loyalty have usually done nothing to earn loyalty, often routinely lying to employees, demanding sacrifices that are never rewarded, shunting them aside and casting them off in the name of good business.
The High Cost of Employee Turnover Among Project Managers
Imagine for a moment this scenario from a frustrated Senior Manager of a large pharmaceutical organization: "Our organization has experienced a large turnover among project managers in the past year. This creates problems providing ongoing quality and service to our stakeholders.
Developing Your Mission
"The best Leader is one who knows how to pick good people to do what he or she wants done and self-restraint enough to keep from meddling with them while they do it." - Heidi Richards -Mission statements describe the purpose of an organization or a sub-group of it.
Inventory Management 101
Inventory management may seem complicated to some, but if one truly thinks about what the words "inventory management" mean, it is a simple concept. Inventory is basically a list of goods and materials that are held by a business and are available in stock.
You Didnt Use Brainstorming to Select Your Measures, Did You?
IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I wonder if he had any idea just how extensively business would apply it. Almost every meeting employs some kind of brainstorming event, but there's one meeting that really should leave it off the agenda: the performance measure selection meeting.
How To Get 10% More Work Out Of Your Employees
It is getting harder to run a business for a profit. We are faced with rising costs, lowered demand etc.
Bosses Are Out - Managers As Coaches Are In
There is a new trend taking hold in business today which translates into amazing productivity, results, and a happier workforce. It's easy, positive, and some say transformative; best of all, it's something you and every other individual charged with the responsibility for getting results through others can learn to do.
Whatever it Takes!
I have a sign on my office door. It pretty much summarizes my philosophy of life.
Must Project Managers Be Technically Savvy?
"Must Project Managers be technically savvy?" This topic always seems to cause quite a stir. While some believe that all you need to manage a project is a PMP certification, others are convinced that you can't successfully manage a software development project unless you truly understand the intricacies of the product.
Top Ten Things About Creating a Business Vision
To visualise where you are going, is deeper and more sensory than anything you have ever done before. And these are the skills of those who are able to create a vision you can really live and breathe.
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