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Management Information

Managing People - No More Mr Tough Guy


I believe the media and our culture sends the wrong messages about how to manage people and this makes it difficult for Business Owners and Managers.We've all heard the old cliché "nice guys don't finish first" and that has a huge impact on how managers deal with their people.

Motivation - It Starts with Acknowledgement


Acknowledgement is about recognition or attention from another person. It can be physical such as - a pat on the back, a touch or a handshake.

Difficult Staff - It Pays To Get To Know Them Better


It's very easy for a business owner or manager to fall into the trap of condemning one of their team as a no-hoper or a problem child.It may turn out that this person shouldn't be on your team however as Abraham Lincoln once said about someone he had a problem with - "I don't think I like that man, I must get to know him better.

Strategic Clarity for Communication Management


Over the past few weeks I've been developing plans for a communication project, a media relations campaign.That's prompted me to reflect again on the communication management process by which we transform communication ideas into operational activities.

Organisational Culture for Continuous Improvement


I have been working with leading Business Improvement guru, Tim Franklin, preparing the PR for his latest book which offers an introduction to Continuous Improvement (CI) at beginner level, encompassing Lean, TQM, Six Sigma and the other related methodologies of CI.He was developing an analogy of a geographic expedition to describe Continuous Improvement.

Listening Strategically


Usually, we're most interested in communicating outwardly; getting our messages out to others. But finding ways to hear what's going on around us can be just as important.

Treat Employees Fairly, Car Wash Entrepreneur sets Industry Standards


I believe that whether corporations expense their stock options is besides the point, especially when the stock is worthless. We have studied over the years the rift between employees and employers and we have discovered many great brand names are eventually destroyed from internal strife and friction within the company itself.

Key Control - Who Has the Keys to Your Kingdom?


Key control, or more accurately the lack of key control is one of the biggest risks that businesses face.What is the risk?Imagine, you have fired a trusted employee, unknown to you that person had a spare key to your business, they come back after hours and steal business secrets, account lists, equipment or anything else of value.

How to Say No


Rejection hurts. No one likes to give it or to receive it.

Conflict at 36,000 ft


This was supposed to be one of those sleepy flights that leaves late, crosses two time zones, and arrives at 11:00 p.m.

Check Your Communication Skills


Use this check list to assess your communication skills.Focus* Do you pay complete attention to others when they are speaking? (A wandering focus discourages open communication.

The Power of Positive Communication


Communication is the key to your success at work, at play, and at home. Here are six tips that will make a difference in your life:1) People judge others by their actions.

6 Steps to Effective Communication


Effective leaders are known for being excellent communicators. Here's what to do.

The Crisis of Modernity


Since the beginning of the industrial era our world has been facing what some historians call an ongoing "crisis of modernity". As fast as we adjust to new circumstances, the circumstances change again, and, the rate of change seems to be multiplying exponentially.

Make It Easy to Reply - Voice Mail That Works


If you are like most business people, voice mail has both simplified and complicated your life. On the good side, it helps you exchange information.

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