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Hire Winners: Ask the Right Questions
How do you as a manager, supervisor or team leader hire winners? One very successful interviewing technique is behavioral interviewing---selecting the right person for the right job using a job-related rather than a gut feel approach. A job-related approach is asking for a behavioral example of skills and traits that are required for a position.
10 Steps Towards A Stress-Free Introduction Into Management
Becoming a manager for the first time can be an unnerving and sometimes stressful experience. In many cases, organisations expect you to immediately jump into the role and begin to perform as if you have been there for years.
Conflict at 36,000 ft
This was supposed to be one of those sleepy flights that leaves late, crosses two time zones, and arrives at 11:00 p.m.
Three Foundation Stones for Building Organizational Integrity
When the stock market crashed in 1929, there were a lot of people who lost everything they had. You would think that the result of that event would be complete and utter despair.
Virtually any type of organizational change involves role transitions of some type. In light of role transitions, it is almost natural for employees to resist major changes in the workplace environment.
Making Powerful Requests That Launch People Into Action
Do you ever wonder why people do not simply do the things that you want them to do? Well, instead of waiting for things to happen, decide to take responsibility for making them happen. The way to do this is often as simple as making an appropriate request.
Cultural Awareness - an HR Perspective
The use of cultural awareness training has increased rapidly in the majority of global companies over the last decade.My experience working in global companies in which effective cross-cultural functioning was critical, involved the devotion of considerable time and energies to ensuring that cultural training needs were identified and accommodated as necessary.
Using Employee Opinions Effectively When Designing HR Programs
Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is one of the most powerful resources available to human resource professionals. But what are the best methods for harnessing those opinions?Conversation - Welcoming feedback via informal conversation is the first step towards utilizing the viewpoints of employees.
Protect Your Computer System with a Comprehensive Security Policy
The most difficult part of creating a Security Policy for your business is determining what, exactly, to include in it. Never heard of a Security Policy before? You're not alone.
Online Business Peace of Mind
Is your online business disaster-proof? Online businesses face a unique set of challenges. Unlike our offline counterparts, we must worry about hackers, credit-card fraud, loss of data, virus attacks, websites going down and more.
Business Innovation - the Value of Work Processes
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.
How to Beat the Turf Mentality
Want to hear a fascinating story? Let's sit in at a meeting of the human resources department of a large corporation. A number of human resources specialists are gathered in the board room.
When Business Becomes A Battlefield
"We have to be careful it's like a minefield out there" "I like to lob the odd grenade into the meeting to shake things up" "You have to watch your back all the time with her" "We need to attack whilst they are in a weak position" "There was blood all over the carpet after he had finished with them"What is your reaction when you are in situations where you hear these kind of messages? What sort of tone and atmosphere do you think they create?These words and phrases are becoming more common-place language amongst managers and are indicators of how things are done in their business. They are also indicative of the growing number of leaders who believe that running a business is like waging war or engaging in a military operation.
Problem-Solving Success Tip: Measure the Right Things.
Measure the right things. It's not enough just to measure-you have to measure the right things.
Towards Intercultural Understanding
An individual's ability to forge effective relationships across cultures is influenced by a very personal and highly complex mixture of emotional and cognitive processes. Anyone contemplating an overseas posting feels apprehensive about stepping into the unknown.
ISO 9001 What Records Does My Business Need To Keep?
Which documents must I keep for ISO 9001?In addition to the legislative requirement for your business to keep certain records ISO 9001 2000 requires your business to retain other records to demonstrate compliance with its various clauses.From an ISO 9001 2000 viewpoint records are documents generated whilst operating your Quality Management System.
Managing Change - Get it Right
In any event, getting the process right is a vital component. The credibility of the change managers will be scrutinised closely enough on the issue itself, with all processes in place.
Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency
In today's tough retail environment the retailer needs all the tools he can get to help improve efficiency, productivity, and the bottom line. Two of these tools are the company's Policy Manual and Procedure Manual.
Jewelry Use by Employees
Many companies have dress codes, which include jewelry. Some companies do this because they do not wish to offend customers who are of various faiths by employees who wear necklaces with religious symbols.
The Gift of Gratitude
Gratitude might seem like a soft or even an obvious subject to you. Perhaps you would rather read about a leadership lesson or a marketing approach or even a motivational technique.
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