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Management Information

I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences


People who work with us often struggle with this dilemma: in theory, they come to believe that it would be very helpful to use our approach with people who have more power than they do, and in practice, sometimes it seems too risky to try. Some examples of things that feel too risky include raising questions with your boss about his or her performance, disagreeing publicly with people who have more power , or otherwise sharing information that might lead you or the person in power to feel put on the sp ot.

Tales from the Corporate Frontlines: Improving Workplace Safety


This article relates to the Safety and Working Environment competency and explores how your employees feel with regard to their physical and environmental working conditions, the quality of their equipment and tools, and overall attention to safety within the workplace. Every organization is responsible for ensuring the health and safety of their employees.

Transparency: A Key To Your Effectiveness


Last month I talked about the Skilled Facilitator principle of being curious. This month I want to talk about the complementary principle transparency.

How to Reduce Temporary Employee Turnover


The use of temporary services to stock a farm of employees is beneficial in a number of ways for an employer, and detrimental in others; but the one that will always be heard is that good labor is hard to find when using these services.This is a very real and expensive reality for some, and the blame always falls on the employee.

Dont Take New Hires for Granted


Hiring good people is only half the battle. The other half is keeping them, especially in a relatively strong economy where quality people are difficult to attract.

Five Steps to Successful Business Succession


The great majority of family businesses in North America are still owned and operated by descendants of the founder. The business acumen that these first, second, third, and sometimes fourth generation managers possess largely determines how much longer the business will remain under family control.

Saying One Thing, Doing Another...


This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience.

Behavioral Extensions and Its Implications at Workplaces


The study of Behavioral extension involves investigating the source of an actual demonstrated behavioral action. According to Behavioral Extension belief, no action can be seen as a disconnected expression.

Having Your Phil


February 2nd, at approximately 7:30 a.m.

Performance Appraisal Scenarios: Improve Your Communication


IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has trouble getting started on the self-appraisal you might say: "Why don't you start by talking about the XYZ project?" (Pick a topic that the employee will feel comfortable with, a success rather than a failure.) "It seems to me that the PDQ project was harder than we expected.

Influencing the Organisation


There is a saying about management that suggests some managers are so focussed on the details of a business, that when the Titanic was sinking those particular managers were still straightening chairs in the dining room. Whether we love 'em or hate 'em, managers are here to stay, and their job is fundamentally to manage the resources within an organisation for optimum efficiency and effectiveness, and by doing so to achieve the organisation's goals.

CEOs Role in Family Business


I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father's business.

Management Apathy


I recently received a most interesting phone call.When I answered the phone, I immediately recognized the name of the company as one of the most visible distributors in our construction supply industry.

You Get the Behavior You Reward


On consulting assignments, here are some of the questions I frequently ask the employees I interview:1. How does your boss measure you?2.

Business Relationship Germs


In management seminars I often compare debt to an infection. A reasonable amount of debt will not kill a business, but too much debt will.

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