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Does Your Small Business Have a Grooming Policy?
They say that image is everything and some of us have seen it all. Have you ever went into a store and just could not believe what you were seeing behind the counter? Is that a real human? Without trying to make the world into a civilization like the "Borg" there are a few things you need to think about in your small business. You need a grooming policy; one, which allows for individualism to a point but conveys confidence to the consumer.
Obviously if you run certain types of businesses such as; a head shop, tattoo parlor, a funky novelties retail store, new age spirituality store, adult book store, alternative music shop or cyber café; then grooming policy is not as critical. As a matter of fact the more unique the grooming from mainstream the better following of clientele you will have. For the rest of it is different.
All employees and crewmembers must be well groomed. Shirts should be tucked in. Men should be clean-shaven. Facial hair is ok but beards must be trimmed and mustaches should be well kept. We don't want anyone looking like Charlie Manson or Adolf Hitler. Everyone should like they have just left ettiqutte school for girls or graduated from the boy scout. Well, let's not take this too far, however we as business people must be thinking here to insure repeat customers and lots of referral business. So, hair should be brushed and controlled even on windy days or wear a hat; not just any hat, a company logo'ed hat. In the summer most workers cut their hair to stay cool and keep perspiration out of their eyes. If you are an outdoor service company like ours, we run a car wash, then we recommend sweat bands if this continues to be a problem (company colors, of course). Additionally in our company we go so far as to instruct workers to be careful not to wipe their face after handling tire dressing because your hands will have black on them and you will eventually get stains all over your head band and in your eyes. Each company has a different set of things to think of. Food vendors have other issues, clothing stores others; every business is different and your grooming policy needs to be cognizant of how you business differs from others and what type of policy is safe and smart for you.
All workers should shower each morning before work. This keeps them smelling nice; body odor can be a real turn off to customers and kill a sale faster than anything else. If a crewmember perspires a lot, that worker should bring an extra towel and shirt if they work outside. Politely suggesting body deodorant may not be such a bad idea either to help you from losing sales.
In the car wash business we must be concerned that a worker should not use car wash towels to wipe sweat off their face and body. The towels will dry out and someone else will accidentally pick up that towel and use it for windows or wax and smear dried sweat all over a black Mercedes. If your company works out doors on humid days; the heavily perspiring worker should change in to their new second company shirt at 2:00 pm after wiping off with the towel they brought.
Extra deodorant, preferably roll-on with a cap that fits snug, can be kept in the break room with the employees name on it. If you work outside with a work crew out of a work truck, keep it behind the seat, rather than in the glove box. Roll-on left in the glove box on hot days will heat up and leak. The best thing to use is baking soda. If you rub a little under your arms, it will absorb sweat for hours.
What ever grooming and personal hygiene policy you have must fit your individual small business, do not simply adopt another businesses policies, make your own and think about it.
"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs
Public Relations: Toast?
Could be, when unit managers in businesses, non-profits and associations don't get the really important external audience behaviors they need to achieve their department, division or subsidiary objectives.They're entitled to wonder where their money went when they don't see behaviors like membership applications or capital contributions on the rise; growing numbers of engineering firms specifying their components, prospects newly interested in their products and services, or simply more repeat purchases.
Media Training: When Reporters Lie
I recently worked with a group dealing with an unusual problem. It seems that a local television reporter in town known for his aggressive style of reporting has a nasty habit of lying.
What You Dont Know About PR Can Hurt You
And hurt bad if you are a business, non-profit or association manager. Especially when you rely too heavily on tactics like special events, brochures and press releases to get your money's worth.
What Kind of PR Makes Sense?
For business, non-profit and association managers, is it publicity that delivers newspaper and talk show mentions backed up by colorful brochures and videos, combined with special events that attract a lot of people?Or could your business, non-profit or association PR dollar be better spent on public relations activity that creates behavior change among your key outside audiences that leads directly to achieving your managerial objectives? And does so by persuading your most important outside audiences to your way of thinking, then moves them to take actions that help your department, division or subsidiary succeed?What we're talking about is the kind of PR that lets you do something positive about the behaviors of those external stakeholders of yours that MOST affect your organization. Which means the right PR really CAN alter individual perception and lead to changed behaviors that help you win.
Passing the PR Bar
The public relations bar, should such a proficiency measure ever come about, may well include a test of PR's fundamental premise: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is usually accomplished.
How to Form a Relationship with a Newspaper
How do you make a good relationship with a newspaper so that you can get new contacts?Newspaper relationships are probably the most difficult relationships to form. Often a newspaper will have different departments that look after advertising, human interest stories, editorials and daily news.
Culture As A Barrier To Communication
Each of us is exposed to people from other cultures on a regular basis, in the workplace, in our social activities, at school, or even within our families. Our culture hinders us from getting our message across as well receiving the full message that others want to convey to us.
Public Relations Going O.K?
Yes?Good!Still, as a business, non-profit or association manager, if you're not getting the behavior changes you paid for, you're wasting your money.Here's why I say that.
Media Training: Why Nobodys Listening to You
SORRY?WERE YOU SAYING SOMETHING?Many spokespeople approach media interviews the same way they would a major speech. They think at length about what they want to say, jot down a few notes, and try to memorize a few key points.
E-Mail Media Releases
E-mail is becoming the preferred way to receive media releases. Although it can sometimes be harder to get valid e-mail addresses for media contacts, e-mail releases are more likely to be read than faxes and faster than snail mail.
Make the Media Your Friend
The media (newspaper, radio, television) can be of enormous help to the small and home based business. So, it is very important that you develop a relationship with them.
Media Training: How to Avoid Being Misquoted
I often begin my media training sessions by asking members of the audience to raise their hands if they've been interviewed by the media. Almost all of the hands in the room go up.
A Blueprint for Managing your PR
OK, as a manager, your goal is to show a profit for your business unit, or meet certain expectations of your association membership, or achieve your non-profit's operating objective. In each case, you'll need public relations activity that creates behavior change among your key outside audiences.
Managers, Got a Grip on Your PR?
What are you trying to do with your business, non-profit or association public relations program? Get a little publicity for a service or product? Or, perhaps, you're doing what you really should do, persuade your key external stakeholders to your way of thinking, then move them to take actions that lead to the success of your department, division or subsidiary.To reach that objective, and get a real grip on your PR effort, you need a model like this: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done.
Why Do You Want PR?
To get someone's name in the newspaper or a product mention on a radio talk show?If that's all you expect, fine. But that response tells me that, as a business, non-profit or association manager, you may have overlooked an important reality: people act on their own perception of the facts, leading to predictable behaviors about which something can be done on your behalf.
Is PR Right for You? 6 Questions to Ask
When most people think about marketing, they think advertising. While advertising is a part of marketing, marketing is much bigger than advertising.
How About MANAGING Your Own PR?
It's one thing for a senior manager to approve story angles for the publicity folks to use in shopping around for print and broadcast placements. Not an especially large amount of managing needed there.
Public Relations: Understanding Educated Gambling
As an entry level position to PR, I found myself typing up a forecast by a major Public Relation's firm for a major pharmaceutical company of what life would be like in the year 2000. Market research predictions included telephones with monitors that could help you see people while you talked, fax machines that could transmit information over telephone wires, microwave ovens for reducing food defrosting time from hours to minutes and other devices that have certainly come to pass.
Not Getting the PR Results You Want?
The reason might be this simple: as a business, non-profit or association manager, you're too focused on communi- cations tactics and not on a workable blueprint for dealing with those important outside audiences whose behaviors most affect your department, division or subsidiary.If this sounds familiar, the blueprint I refer to provides the tools required to persuade those key external stakeholders to your way of thinking.
Best Approach For Free Advertisement
Product/service publicity is the superhighway to business success everyone dreams. Then imagine having your product/service written on newspapers, trade publications, aired on radio and viewed on television absolutely for free!!! That's going to skyrocket your profit target only if you know how to use the best method of getting free publicity.
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