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Clear Communication: The Benefits and How to Achieve Them
Communication is a complex and often difficult process for both the receiver and sender. Barriers on both sides of the process often deflect the real meaning of the message and inhibit clear, open, and rewarding communication. Research shows that a major portion of an organization's problems are caused by poor communication, while an even greater part of an organization's progress stems from good communication.
Everyone can gain from bettering their communication skills. Some benefits of improving communication skills are:
1. Improved productivity -- 2. better problem solving -- 3. fewer grievances -- 4. enhanced creativity and efficiency -- 5. better working relationships -- 6. greater personal satisfaction.
How can you achieve these benefits? First it is necessary to define the term communication. Communication is an exchange of information. It is a process of understanding on both the part of the receiver and the sender.
EMPATHY- Over the years, people have searched for some single, integrating principle at the root of communication success. Many believe it is empathy. Empathy is the habit of putting yourself in another person's shoes, getting "into their skin," understanding how they feel, seeing and experiencing a situation or problem as they see and experience it, and listening carefully to the other person's viewpoint. Empathy is a simple concept in the abstract, yet in practice difficult to achieve as a consistent habit. For those who can master and practice empathy, it is the key to understanding people and communicating effectively.
FEEDBACK- The power of "feedback" in all communication cannot be exaggerated. For the sender, this means making it a habit to encourage the receiver to verbally convey to the sender what the receiver has actually understood. If the sender discovers that the receiver has an understanding different from that one intended, the sender can try again. Without such feedback, the sender would not be aware that there is a misunderstanding and that it must be corrected. The receiver only needs to hold the attention of the sender long enough to "feed back" to him what the receiver has understood and to check for accuracy.
NONVERBAL SIGNALS- The importance and impact of nonverbal signals in communication is astounding. (By nonverbal signals we mean such elements as tone of voice, pitch, hesitation, facial expression, posture, etc.) Recent research shows that 90% of communication impact depends upon nonverbal signals and only 10% upon the words used.
Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium
CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
Audience-Friendly Presentation Style Habits in Three Easy Steps
You have presentation style habits that automatically appear when you are speaking in public. Where did these habits come from? Most likely you picked them up from watching other people give presentations, or they are carry-overs from your own conversational style.
"The human brain starts working the moment you are born and never stops until you stand up to speak in public." (Sir George Jessel)Have you had this feeling before? Rest assured you are not alone.
Preparation for Your Presentations
(Excerpted From the Jim Rohn Millennium Weekend Event)Persistence in your presentations, this is one secret to success. After my first presentation, I got up and did it again.
Networking: How to Network Within Your Organisation
Although there are any number of different networking groups and events you can attend, some of the best networking can occur within your organisation. To build your profile and reputation internally and understand "who's who in the zoo" it is worth investing time to get to know the people around you.
Tech Tips: PowerPoint Keyboard Shortcuts for PowerPoint Slide Shows
Whether you use a mouse or a remote control to navigate through a PowerPoint slide show presentation, it is also handy to use keyboard shortcuts. Here is a selection to try:? Run a slide show: [F5].
Planning a Group Meeting
CHARACTERISTICS OF AN EFFECTIVE FACILITATOR: As chairperson, focus on the meeting's goals and objectives throughout the meeting. Most everything you say should serve that purpose.
The Presentation After the Presentation
Allowing the audience to ask questions after your presentation is an excellent way to reinforce your message and to continue to sell your ideas. In addition, because listeners can ask for clarification, audience members are less likely to leave your presentation with misconceptions about the concepts you delivered.
Choosing a Company Shirt vendor
Where can you choose a company shirt vendor? There are many catalogs out their with more than competent companies selling logo'ed attire for small, medium and large businesses. Online there are many great companies too which have low costs for shirts and then put on your logo and send them to you.
Transitions: Building Bridges to Your Points
Presenters often tell me that they fear losing their train of thought. When listening to their talks I realized that for many people, the problem is not forgetting the words or main points.
Close Deals in Record Time!
Remember back when the ability to create a slide show presentation using PowerPoint was cutting-edge technology? PowerPoint presentations changed the way that companies and seminars did business. It was easy to take along your presentation material; just grab your laptop and go.
Don't Give Presentations Or Speeches - Give Leadership Talks Instead
The CEO of a worldwide business asked me to help him develop a talk he planned to give to several hundred of his top executives. He said, 'I feel as if I'm Daniel going into the lion's den.
A Discussion about Facilitation Skills
Interview with Julia Apple-Smith, Manager of Employee Development at Sauer-Danfoss Ames, Iowa about Facilitation Skills:Q: Would you tell me a little bit about the culture at Sauer-Danfoss?Julia: About nine years ago, Dave Pfeifle, President and CEO had a vision for us to change our culture. We, at one time, were part of the Sundstrand Corporation, and as such, over time, had evolved into a company that was fairly autocratic and not very customer focused.
How to Make Good Use of Your Web Conference Session
Preperation is vital when conducting a successful videoconference session. Thus there are a number of steps to remember prior to the videoconference session itself:Always test the equipment before hand.
Rise Above Cattiness
Cattiness is something no one ever wants to be accused of doing. But the reality is, at one time or another you've probably engaged in it, and most likely, you'll do it again.
Problems with the Lecture Format
ALTERNATIVES TO THE LECTURE FORMAT: How often do you use lectures as your sole training technique? Nearly always? Often? It's not unusual for trainers to use the lecture technique exclusively. After all, this is what we have all seen and are familiar with.
Present Statistics In Context
"I didn't have 3000 pairs of shoes. I had only 1600 pairs.
The Upside to an Auditory Rehearsal
Many experienced trainers feel that there is something lacking in their rehearsals, even after mentally reviewing their notes and presentation aids. They'll know their style and method of delivery.
Let Me Tell You a Little Story
Once upon a time there was a businessperson who had the task of convincing an audience of the need for the business to plan better for the future. Instead of starting out with a spreadsheet and a long list of numbers he started with a story we all know, "The Three Little Pigs.
Is Now Really the Time to Hire a Professional Speaker?
Since the events of September 11th and the economy slipping into recession, many organizations have been faced with deep budget cuts. Given the current financial hardships and wide spread layoffs, some managers are questioning whether they should continue to invest in bringing professional speakers into their organizations.
How to Give a Great Speech
As a former owner of a National Speakers Bureau, I have learned from several thousand professional speakers "How to Give a Great Speech." Here are some techniques that I share with my coaching clients who want to become paid professional speakers or business professionals who want to deliver masterful presentations.
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